Welcome to Superior Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our premium fireplaces, heating solutions, and services to ensure you have the best shopping experience possible.
Product Information
What types of fireplaces and heating solutions do you offer?
We specialize in premium fireplaces and heating solutions including:
- Gas, Electric, and Charcoal Grills
- Built-In Grills and Fireplace Inserts
- B-Vent and Direct-Vent Venting Systems
- Conversion Kits and Grill Accessories
- Various fireplace models and remote controls
Are your products suitable for both indoor and outdoor use?
Yes, we offer products designed for both indoor and outdoor environments. Our collection includes built-in grills for outdoor kitchens and fireplace inserts for indoor living spaces. Please check individual product specifications for recommended usage.
Shipping & Delivery
What are your shipping options and timeframes?
We offer two shipping options to meet your needs:
- Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after dispatch
- Free Shipping: Complimentary via EMS for orders over $50 – 15-25 business days after dispatch
Do you ship internationally?
Yes, we proudly offer global delivery services! However, due to logistical constraints, we currently cannot ship to Asia and select remote areas. This allows us to maintain our commitment to delivery timelines and product condition for the regions we do serve.
Where do you ship from?
All orders are carefully prepared and shipped from our Detroit, Michigan headquarters, allowing for efficient distribution across North America and seamless international shipping to our global clientele.
Payment & Orders
What payment methods do you accept?
We accept the following payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email that will allow you to monitor your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. You may return products within 15 days of receipt for a refund or exchange, provided the items are in original condition with all packaging and documentation.
What if my product arrives damaged?
We take great care in packaging our premium products to ensure they arrive in perfect condition. In the rare event that your item arrives damaged, please contact our customer service team immediately at [email protected] with your order number and photos of the damage.
Customer Support
How can I contact customer service?
Our dedicated customer service team is here to assist you with any questions or concerns. You can reach us at:
- Email: [email protected]
Do you offer installation services?
While we provide detailed installation instructions with our products, we recommend consulting with professional installers, interior designers, or renovation experts in your area for proper installation to ensure safety and optimal performance.
Still Have Questions?
If you couldn’t find the answer you were looking for, please don’t hesitate to contact our customer service team. We’re committed to ensuring your premium fireplace arrives safely, allowing you to transform your house into the warm, inviting home you envision.
Thank you for choosing Superior Sales Store—where premium heating meets global delivery excellence.