Privacy Policy

Last Updated: December 2024

1. Information We Collect

We collect information that helps us provide you with an exceptional shopping experience for our premium fireplaces, grills, and heating accessories:

Personal Information

• Contact Details: Name, email address, phone number, and shipping address
• Payment Information: Credit card details (processed securely through our payment partners), billing address
• Account Information: Username, password, and preferences for registered users
• Order History: Products purchased, order dates, and transaction amounts

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for regional compliance and shipping calculations

2. How We Use Your Information

Your information helps us deliver the premium service experience that matches the quality of our products:

• Order Processing: To process and fulfill your purchases of fireplaces, grills, and accessories
• Customer Service: To provide personalized support for your heating solutions needs
• Product Recommendations: To suggest relevant products based on your browsing and purchase history
• Security: To protect against fraud and unauthorized transactions
• Communication: To send order confirmations, shipping updates, and service-related announcements
• Improvement: To enhance our website, products, and customer experience

3. Data Sharing and Disclosure

We treat your data with the same care we put into crafting our premium heating products:

• Service Providers: We share data with trusted partners who help us operate our website, process payments, and deliver products
• Payment Processors: Your payment information is handled by secure, PCI-compliant partners including Visa, MasterCard, JCB, and PayPal
• Legal Compliance: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners

We do not sell your personal information to third parties.

4. Data Storage and Security

Your security is our priority, reflecting the reliability of our premium heating solutions:

• Secure Storage: Data is stored on encrypted servers with limited access
• Payment Protection: We never store complete payment card information on our servers
• Industry Standards: We implement SSL encryption, firewalls, and regular security audits
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law
• International Transfers: As we serve customers globally (excluding Asia and select remote areas), data may be transferred internationally with appropriate safeguards

5. Your Rights and Choices

You have control over your personal information, just as you have control over the premium heating products in your home:

• Access & Correction: You can review and update your personal information through your account
• Data Portability: You can request a copy of your data in a readable format
• Deletion: You may request deletion of your personal information, subject to legal obligations
• Marketing Preferences: You can opt-out of marketing communications at any time
• Account Controls: You can manage your privacy settings through your customer account

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for site functionality, shopping cart, and secure checkout
• Analytics Cookies: Help us understand how customers use our site and improve our offerings
• Preference Cookies: Remember your settings and preferences for a personalized experience
• Advertising Cookies: Show you relevant products and offers (you can opt-out)

You can control cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. International Compliance

As a global retailer serving customers across North America, Europe, and other regions (excluding Asia and select remote areas), we comply with applicable privacy laws including:

• General Data Protection Regulation (GDPR) for European customers
• California Consumer Privacy Act (CCPA) for California residents
• Other regional and national privacy regulations

8. Children’s Privacy

Our website and products are designed for homeowners and adults. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete it.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or directly to customers. Continued use of our services constitutes acceptance of updated terms.

10. Contact Us

Thank you for trusting Superior Sales Store with your home transformation needs. We are committed to protecting your privacy while helping you create warm, inviting spaces with our premium heating solutions.