Term and Conditions

1. Introduction

Welcome to Superior Sales Store. By accessing our website at woodstoveus.com and purchasing our products, you agree to be bound by these Terms and Conditions. We are committed to providing premium heating solutions and outdoor cooking equipment with exceptional customer service.

2. User Obligations and Responsibilities

Account Registration

While not required for browsing, creating an account may be necessary for certain functions. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information

Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Use our products in a manner that violates safety regulations

Age Requirement

You must be at least 18 years old to purchase from our store or have parental/guardian consent.

3. Products and Services Description

Product Range

We specialize in premium heating and outdoor cooking solutions including:

• Fireplaces and Inserts
• Built-In and Charcoal Grills
• B-Vent and Direct-Vent Venting Systems
• Conversion Kits and Accessories
• Gas and Electric Appliances

Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, we reserve the right to correct any errors and update information as needed.

Service Area

We ship globally, excluding Asia and select remote areas. Customers outside the United States are responsible for any applicable customs duties or import taxes.

4. Order and Payment Terms

Order Process

• All orders are subject to product availability
• Order confirmation constitutes our acceptance of your order
• We reserve the right to cancel orders for any reason

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

All prices are listed in US dollars. Sales tax will be applied where required by law. International customers are responsible for any additional taxes or duties imposed by their country.

Order Processing and Shipping

5. Returns and Refunds Policy

Return Window

We accept returns within 15 days of delivery date. Products must be in original condition with all packaging and documentation.

Return Process

1. Contact customer service within 15 days of delivery
2. Receive return authorization and instructions
3. Ship item with all original packaging
4. Wait for processing (3-5 business days after receipt)

Non-Returnable Items

For safety and regulatory reasons, the following cannot be returned:

• Conversion Kits
• Opened Gas Components
• Custom or Special Order Items
• Products with missing serial numbers or altered identification

Refunds

Refunds are issued to the original payment method within 3-10 business days after processing. Original shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Superior Sales Store or our suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Limitation of Liability

Product Usage

Our products are designed for specific applications as described in product documentation. We are not liable for:

• Improper installation or use contrary to instructions
• Modifications made to products
• Consequential damages arising from product use

Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to maintenance or circumstances beyond our control.

Maximum Liability

Our maximum liability to you for any claim relating to our products or services shall not exceed the purchase price of the product in question.

8. Warranty Information

Most products come with manufacturer warranties. Defective items are covered under these warranties and will be handled accordingly. Please contact us for specific warranty information related to your purchase.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Michigan. Any disputes shall be resolved in the courts of Detroit, Michigan.

11. Policy Updates

We reserve the right to update these Terms and Conditions periodically. Continued use of our website after changes constitutes acceptance of the modified terms.

12. Contact Information

Thank you for choosing Superior Sales Store. We value your business and are committed to providing you with quality products and exceptional service.